IT Help Desk and Support for Indianapolis Businesses

When something stops working, your team needs help from someone who answers, understands the problem and already knows how your office is set up. That's what a good help desk feels like.

What your team gets

• One number to call. No phone trees and no guessing whether it's an internet, software or computer problem. We figure it out.
• Fast remote help. Most issues are fixed remotely, which is usually the quickest way back to work.
• On-site when needed. When a problem can't be solved remotely, we come to you.
• New hires ready on day one. Computers set up, accounts created and access granted before their first morning.
• Clean offboarding. When someone leaves, their access is removed right away.
• Emergencies any time. We monitor around the clock and respond to emergencies at any hour. Routine requests are handled during business hours.

Why it matters

The average employee loses almost three hours a week to technology problems, according to a survey by Electric. Some of that is the problem itself, and much of it is waiting, guessing or pulling a coworker away from their own work. Getting real help quickly gives everyone their time back.

Common questions

What are your support hours?

Our business hours are Monday through Friday, 8 AM to 5 PM Eastern. We monitor around the clock and respond to emergencies any time.

Do you charge per support call?

No. Support for covered issues is part of one predictable monthly fee, so your team never has to hesitate before asking for help.

Can you support remote and hybrid employees?

Yes. Remote support works wherever your team works.